Terms & Conditions
Summary of Terms and Conditions
This is a summary of the main points of our Booking Terms and Conditions, but should not be considered a substitute for reading the full version that follows.
CC Bookings include certain Terms of Sale that you need to agree to before making a CC Booking. Please check all details and any restrictions relating to a CC Booking thoroughly before confirming the CC Booking.
CC reserves the right to deactivate or block a CC Customer in the event of a breach of these Booking Terms and Conditions and/or where the Customer acts in a way that is inappropriate, abusive or otherwise unacceptable towards CC or staff.
If you want to reschedule or cancel a CC Booking (and provided that rescheduling or cancellation (as applicable) is not prohibited by these Booking Terms and Conditions) this must be requested and completed by either:
- Using the CC Website Contact form
- Emailing CC directly
If you want to talk to us, please get in touch with CC and we’d be happy to help via our online contact form.
Full Version of the Booking Terms and Conditions
Please read these Booking Terms and Conditions carefully before you use the CC Booking Services, as these Booking Terms and Conditions will apply to your CC Booking.
We recommend that you print a copy of these Booking Terms and Conditions for future reference. If you do not agree with these Booking Terms and Conditions, you must not use the CC Services to make a booking.
Capitalised terms used in this document have the meanings assigned to them, and each of the following terms has the meaning assigned to it.
“Booking Confirmation” means a written confirmation that we provide to you regarding a CC Booking, either in email or through the CC Website.
“Cancellation Policy” means a policy that is included in the Terms of Sale of a CC Booking whereby you may be charged a certain fee for a cancelled CC Booking, which may be up to 50% of the value of the CC Booking.
“Customer”, “End User”, and “You” means you, the user of the CC Services or the purchaser of any Partner Services.
“CC”, “we” or “us” has the meaning set out below:
CC means Carlie Christie, a sole trader registered in Australia with the ABN:28922738348
“CC Services” means the CC Booking Services.
“CC Website” means the website carliechristie.com, accessible through any web browser.
“No Show Policy” means a policy that is included in the Terms of Sale of a CC Booking whereby you may be charge you a certain fee for a failing to show up for your booking at the time indicated on the CC Booking, which may be up to 50% of the value of the CC Booking.
“Terms of Sale” mean the date, time, price, Services, discount, cancellation policy, and any other details and conditions shown on the CC Website at the time that a CC Booking is made.
CC (“we”, “us”, or “our” for short) provides real time online services teaching hair and makeup skills where the customer can learn and practice on themselves.
When you make a CC Booking, you will be able to select which Services you would like to receive. The CC Booking Services provide you with an opportunity to check and amend any errors before confirming your CC Booking, and will disclose any other relevant terms (e.g. cancellation policy) to you prior to your confirmation. Please take the time to read and check all details of your appointment and applicable terms of sale before confirming your CC Booking.
Our Contract will be formed when we send you a Booking Confirmation. Your Booking Confirmation is your receipt from CC. If you require a tax receipt, you need to contact the CC directly and request one.
If you wish to reschedule your appointment details (time/date) in whole or in part after you have received a Booking Confirmation, you may do so through either the CC Website or by contacting CC directly via email. However, you may only reschedule your appointment provided that your appointment is not due to take place within a time frame 48 hours. You should review and understand the cancellation policy before confirming your appointment on the CC Website. Please note that your ability to reschedule your appointment will be subject to CC’s availability during the time you wish to reschedule.
If you wish to cancel your CC Booking, you may do so through either the CC Website or by contacting your CC directly. You may only cancel a CC Booking through the CC Website or Email directly provided that your appointment is not due to take place within a time frame of 48 hours. The interval between when you may cancel your appointment and your scheduled appointment start time will be determined independently by each Partner, and disclosed to you at the time of making your CC Booking as part of the Terms of Sale.
If you cancel an appointment beyond the time indicated in the Cancellation Policy, you will not be entitled to any refund unless mutually agreed between you and the Partner directly.
If you fail to turn up to a CC Booking at the time indicated on your CC Booking, a CC may choose to exercise their No Show Policy, wherein CC may automatically charge your card an amount of 50% of the value of the CC Booking.
PLEASE NOTE THAT ONLY A 50% REFUND WILL BE GIVEN WHERE A CANCELLATION IS ATTEMPTED WITHIN THE TIME PERIOD SPECIFIED IN THE CANCELLATION POLICY OF THE RELEVANT PARTNER.
By providing PayPal information to CC you represent, warrant, and covenant that:
- you are at least 18 years of age;
- you are legally authorized to provide such information to us;
- you are legally authorized to perform payments from the debit or credit card account(s); and
- such action does not violate the terms and conditions applicable to your use of such debit or credit card, or any other applicable law.
Additionally, when you authorize a payment using the PayPal Payment Services, you further represent, warrant, and covenant that:
- the Partner Services associated with your purchase have been duly received; and
- there are sufficient funds or credit available to complete a payment using the debit or credit card account.
Breach of any of the representations, warranties, and covenants in this Section 7 are grounds for denial of the CC Payment Services or any of the other CC Services. For the avoidance of doubt, this does not exhaust the claims CC may have for breach of the representations, warranties, and covenants described in this Section 7.
We care about your experience and want to ensure we maintain the highest standards possible. If you have any feedback or would like to make a complaint about any part of your Services, please use the contact form on the Website.
IMPORTANT NOTE: PLEASE DO BEAR IN MIND THAT WHILE WE TAKE ALL COMPLAINTS VERY SERIOUSLY AND WILL ALWAYS DO WHAT WE CAN TO HELP TO RESOLVE THEM, WE ARE UNDER NO OBLIGATION TO PROVIDE YOU WITH A REFUND OR ANY OTHER RECOMPENSE IN THE EVENT YOU ARE DISSATISFIED WITH THE SERVICES WHICH YOU HAVE RECEIVED FROM CC.
CC reserves the right to partially or fully restrict your access to the CC Services where any of the following occur:
- You maintain a history of many cancelled appointments, no shows, refunds, chargebacks, or other transactions that are negative to the experience to CC;
- We reasonably suspect fraud or money laundering by you
- You behave inappropriately, abusively, or offensively towards staff of CC whether on the phone, through email, through communications within the CC Website or in face to face interaction.
- You breach other terms set forth in these Booking Terms and Conditions, including the Customer Representations and Warranties; or
- We believe, in our reasonable and sole discretion, that your actions are negatively affecting the quality of CC Services.
Prices and/or processing charges will be as quoted on the CC Website through PayPal.
Additionally, CC may, at their sole discretion, issue a discount that would be reflected on the final tax invoice.
CC has full responsibility for accounting for indirect taxes on the total value of the CC Booking, plus any adjustments for additional goods or services sold or discounts applied, where applicable.
Any currency conversion costs or other charges incurred by you in making a payment will be borne by you in addition to the price due to us.
CC cannot predict or guarantee the amount of time needed to complete the processing of your payment.
Where we have been negligent and/or breached a contractual obligation to you, we will be liable for any loss or damage you suffer as a result, provided that loss and/or damage is foreseeable. Loss or damage is foreseeable if it is an obvious consequence of our negligence or breach of contract, or would have been considered by you and us to be a likely consequence of it at the time we entered into the CC Contract.
We do not accept any liability for the following types of loss, whether caused by breach of contract, tort (including negligence) or otherwise, even if the loss is foreseeable: loss of income or revenue; loss of business; loss of profits; loss of anticipated savings; or waste of management or office time.
We do not exclude or limit our liability for death or personal injury arising from our negligence, for fraud or fraudulent misrepresentation, or for any other liability which cannot be excluded or limited under Australian law.
You agree to defend, indemnify and hold harmless CC and its subsidiaries, agents, licensors, managers, and other affiliated companies, and their staff members, contractors, agents, officers and directors, from and against any and all claims, damages, obligations, losses, liabilities, costs or debt, and expenses (including but not limited to attorney’s fees) arising out of or related to:
- your use of and access to the CC Services, including any data or content transmitted or received by you;
- your violation of any term of these Booking Terms and Conditions, including without limitation your breach of any of the representations and warranties above, or other representation or warranty;
- your violation of any applicable law, rule or regulation;
- personal information or any other information or content that is submitted via CC including without limitation misleading, false or inaccurate information;
- negligent or willful misconduct.
We may revise these Booking Terms and Conditions from time to time in the following circumstances:
- if we change the process for accepting payment from you;
- if there are changes in relevant laws and regulatory requirements; and/or
- if there are any other changes to our business that reasonably mean we need to amend these.
Booking Terms and Conditions.
Every time you use the CC Booking Services, the Booking Terms and Conditions in force at that time (and available for view on CC Website and accepted by you at the point of appointment confirmation) will apply to the CC Contract between you and us. You can find the date on which these Booking Terms and Conditions were last updated at the Bottom of this page.
(a) Notices: All communications and notices from you must be sent to CC by email or Contact page on the Website.
(b) Severability. If any of these Booking Terms and Conditions are determined by a competent authority to be invalid, unlawful or unenforceable to any extent, such term, condition or provision will to that extent be severed from the remaining terms, conditions and provisions which will continue to be valid to the fullest extent permitted by law.
(c) Governing Law. These Booking Terms and Conditions will be governed by and construed in accordance with the laws of Australia. You and we each agree that the Australian courts will have non-exclusive jurisdiction over any claim or dispute arising from, or related to, the services via the CC Website.
(d) Interpretation. Where applicable, words in these Booking Terms and Conditions that are defined in the singular shall retain the same definition in the plural, and vice versa. Words in the masculine include the feminine, and vice versa. No regard for gender is intended by the language in these Booking Terms and Conditions.
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You are permitted to either electronically save or print out parts of this web site for your own information, research or study. You are not permitted to modify copy in any way from the form in which it appears on this web site. Any unauthorised copying, mirroring, storage or other unauthorised use is prohibited.
You must not republish any material contained in this web site either on another web site, or in any other medium, print, electronic or otherwise, or as part of any commercial service.
Subject to the Copyright Act 1968 all such use may only be authorised in writing by the copyright owner.
“YOU master YOU” is a trademark of Carlie Christie and may not be used without explicit written consent from Carlie Christie.
“YOU master YOU” is a trademark of Carlie Christie and may not be used without explicit written consent from Carlie Christie.